Below are examples of the support and repair services I am able to provide. Wherever possible work is carried out at your home or office, although in certain circumstances it may be more cost effective to take your computer away, such as an operating system install or for hardware testing.
My charges are £30 per hour, for on-site work with no call out charge (one hour minimum then charged in half hour increments) and £20 per hour for off-site or remote work (half hour minimum then charged in quarter hour increments).
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PC Health Check
Examine all aspects of your PC's health with a comprehensive check. Perform a full clean up and advise upgrades to improve performance.
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Setup & Data Transfer
Unpacking, connecting and configuring your new computer. Transferring data from your old computer.
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Repair & Upgrade
Diagnosing faults and repairing or replacing defective parts. Installation of new components, such as memory or hard drives, to improve performance.
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Virus & Spyware Removal
Computers running slowly or with annoying pop-ups may be infected with malware. Removal, system recovery and configuration of security software.
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Broadband & Wireless Networks
Connection of broadband equipment and configuring security. Setting up wireless computers, file/media sharing, e-mail and other devices.
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Data Backup
Creating a backup plan to protect important documents, photos, music and other files. Remote/off-site backup for greater peace of mind.
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Security & Parental Controls
Configuring built in, commercial or free security software to protect your computer from intruders. Limit access to websites, games or programs.
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Customised E-Mail
Setting up personalised e-mail on your own domain for single or multiple users and configuring e-mail software, e.g. me@my-domain.co.uk.
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Website Design & Hosting
Creating an online presence for your organisation or business, submitting to the search engine indexes and setting up analytics to track visitors.
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Webcams & Skype
Installation of webcam, if required, signing up for Skype, introduction and making a first video call.
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iPods & Mobile Phones
Getting started with iTunes and syncing your iPod. Setting up e-mail access on your mobile phone or BlackBerry.
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Training
One to one training on any aspect of your computer, such as the operating system, Microsoft Office or using the internet and e-mail.
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Troubleshooting
Any other problems with your computer can be investigated, from random crashes and slow start up to internet connectivity issues.
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If you are unsure of your requirements or need help deciding what computer system or upgrade will meet your needs please contact me and I will do what I can to assist you. I will gladly provide an estimate before undertaking any work.
Should any parts be required, such as memory upgrades or new components, I am happy to suggest a supplier or provide items from stock if available.
